As one of the vital sources of funds for transport, e-ticketing forms one of the pillars of MaaS. It plays a predominant role, not only by creating a contractual link, but also in terms of statistics, controlling entitlements, special rates, and more. How will e-ticketing revolutionise the customer journey, with travel purchases combining private and public services such as carpooling, parking, mass transit, bikes, and scooters? Will hardcopy tickets disappear altogether, replaced by digital tickets? What changes might this result in?